FAQ

Frequently Asked Questions — She’s So Raw Hair

1. What is Raw Hair?

Raw hair is 100% unprocessed hair, meaning it’s untouched, retains its natural cuticles, and is of the highest quality. Raw hair should be treated just like your own hair: gentle washing, minimal heat, and proper storage will keep it soft, shiny, and long-lasting.

 

2. What is Virgin Hair?

Virgin hair is unprocessed or minimally processed hair that hasn’t been chemically treated (color, bleach, or perm). It’s soft, natural, and can be styled and dyed, but should still be cared for gently to maintain its quality.

 

3. How Do I Care for My Raw Hair?

  • Wash with sulfate-free shampoo and conditioner in cool to lukewarm water.

  • Detangle carefully from tips to roots.

  • Moisturize with leave-in conditioner or light oils.

  • Limit heat styling; use a heat protectant if necessary.

  • Air dry when possible.

  • Wrap hair in silk or satin scarves at night.

  • Avoid harsh chemicals.

  • Store properly when not in use.

 

 

4. How Do I Care for Virgin Hair?

  • Wash with gentle, sulfate-free products.

  • Detangle carefully.

  • Moisturize regularly with oils or leave-in conditioner.

  • Heat styling is safe with a heat protectant.

  • Protect hair while sleeping.

  • Avoid excessive coloring or chemical processing.

 

 

5. Are Orders Pre-Orders?

Yes! Most items are pre-order products, carefully sourced to ensure quality. Processing times:

 

Raw Hair: 7–14 business days

Virgin Hair: 5–10 business days

  • Custom wigs/units: 10–20 business days

Shipping begins after processing is complete.

 

6. What Are the Shipping Times?

Standard Shipping (US): 3–5 business days

  • Express Shipping: 1–2 business days

    International shipping may take longer due to customs.

 

 

7. Can I Cancel My Order?

Because most hair is pre-order or custom, orders cannot be canceled or changed once processing begins.

 

8. What is Your Returns & Refunds Policy?

  • Returns/exchanges are not accepted for pre-order or custom hair (bundles, wigs, closures, frontals).

  • Defective, damaged, or incorrect items must be reported within 48 hours of delivery with photos.

  • Approved claims are refunded within 5–7 business days.

  • Shipping fees are non-refundable.

 

Email for returns/refunds: shessorawhairextensions@gmail.com

 

9. Payment Options

We accept:

  • Credit/Debit Cards

  • PayPal

  • Klarna (Pay in 4)

  • Afterpay / Clearpay (Pay in 4)

Payment options are visible at checkout.

 

10. How Can I Become a Brand Ambassador?

  • Fill out the Brand Ambassador Application Form on our site.

  • Share your She’s So Raw Hair looks on social media.

  • Earn commissions, discounts, and exclusive gifts.

  • Be featured on our website, campaigns, and socials.

Email for questions: shessorawhairextensions@gmail.com